General Terms and Conditions
1. general
The contract shall be governed exclusively by our Terms and Conditions of Delivery and Payment set out below. Other terms and conditions shall not become part of the contract, even if we do not expressly object to them. Deviations are only valid if they are confirmed by us in writing.
2. offers
Our offers are subject to change with regard to price, quantity, delivery options and delivery time.
3. prices
The prices are exclusive of statutory value added tax in euros. The prices charged are those valid on the day of delivery.
3a. Internet prices
The prices on the Internet are not finally binding, depending on the period of validity and status of updating indicated there, and may deviate from the information given there.
4. terms of delivery
Delivery is "free of charge" within Germany from 150.00 Euro value of goods. For orders under 150.00 Euro value of goods, the transportation and packaging costs will be charged pro rata. For deliveries to the EU and abroad, the transportation and packaging costs will be charged separately.
For orders under 20.00 Euro value of goods we charge a handling fee of 10.00 Euro.
Shipment is at the risk of the customer.
In the event of loss or damage, the customer is only entitled to a credit note for the amount to be refunded. The customer or recipient is responsible for ascertaining the damage.
Complaints will only be considered if they are received in writing within one week of receipt of the goods.
Failure to notify us in good time will invalidate all warranty claims.4.1 Delivery to private individuals
The purchaser, if a natural person, must be at least 18 years old.
Orders from private individuals must always be made in writing.
In the case of orders placed via the Internet (shopping cart ordering system), a proper purchase contract is created when the order is sent.
Chemicals are generally not supplied to private individuals.
4.1.1 Terms of delivery and payment
Private individuals are generally only supplied by prepayment or PayPal.
All prices are subject to the statutory VAT applicable on the day of delivery.
5. terms of payment
The invoice shall be issued on the day of delivery. The invoice is payable in accordance with the specified payment term. Unjustified discount deductions will not be recognized. Offsetting by the Buyer with any counterclaims is not permitted.
If the Buyer is in arrears with an invoice, all its liabilities shall become due immediately and the Seller shall not be obliged to make any further performance under any delivery contract. The Seller may demand cash payment for outstanding deliveries prior to delivery of the goods, without the payment deadline.Default of payment occurs when the buyer's claim falls due, without the need for a reminder. The goods shall remain our property until payment has been made in full.
For transfers from abroad, please use the following IBAN and SWIFT
IBAN DE83 5705 0120 0001 009430 SWIFT MALADE51KOB 6. compensation for returns
In the case of agreed returns of faultless goods, we are entitled to compensation of 15% of the invoice amount, but at least 10.00 euros.
Products with an expiry date and goods that were ordered specifically at the customer's request are generally excluded.
When returning goods by post or parcel service, please note that you should always send them with sufficient postage.
We cannot accept returns sentcarriage forward and the shipping company you have commissioned (post office/parcel service/forwarding agent) will charge you additional return costs.7 Place of performance and jurisdiction
Place of fulfillment and jurisdiction is Koblenz. Register number: HRB 3186
Partial invalidity of one of the above conditions shall not result in total invalidity.