Quality policy

Köhler GmbH Labor + Lehrmittel Vertrieb is a family business that has been building on trust, reliability, safety and consistency for over 25 years now - ever since it was founded. These values form the foundation on which our customers trust and to which we owe our internal stability.

Our corporate policy is geared towards long-term customer relationships and sustained business success. By constantly improving our range of products and services, we are continuously adapting to current market requirements. We are constantly developing by means of customer surveys in personal discussions and their evaluation.

To do this, we need motivated employees to offer our high-quality products to our customers.

By continuously optimizing our services, we create the basic prerequisites for a successful company. This is the only way we have been able to ensure success for our company, our employees, customers and suppliers in the past - and will be the recipe for success in the future.

The following 10 QM principles are important to us

Customer-oriented organization

Our company is dependent on our customers. That is why we try to understand the current and future needs of our customers, fulfill customer requirements and strive to exceed customer expectations.

Guidance

Our management sets a uniform goal and the company's direction. We endeavor to create and maintain an internal environment in which our employees can fully commit to achieving the company's goals.

Involvement of employees

Employees at all levels are the core of our company and their full involvement enables their skills to be used for the benefit of our company.

Process-oriented approach

A desired result is effectively achieved when the resources and activities involved are managed as a process.

System-oriented management

As a company, we form a complex system - which is why it is important to recognize and understand the interactions between individual processes in the operational workflow. Only in this way can our system be structured efficiently with a view to achieving defined goals.